Refund & Cancellation Policy

Wallet recharges

Money added to your Astrologger wallet is a prepaid balance used only to pay for consultations and digital services on the platform. It is a closed-loop balance and cannot be transferred to another user or withdrawn as cash.

If a recharge payment is debited from your bank/UPI but the wallet balance is not credited due to a technical or network failure, the amount is automatically reversed by the payment gateway, typically within 5–7 business days. If it is not, contact us and we will reconcile and refund the failed transaction.

Unused wallet balance from a successful recharge is, by default, non-refundable, except where required by law. You may request a refund of unused balance by writing to us; approved refunds are returned to the original payment method within 5–7 business days, less any payment-gateway fees.

Consultations (chat, call, video)

Consultations are charged per minute from your wallet for the duration of the session. Because the service is delivered live and in real time, completed consultation minutes are non-refundable.

You may end a session at any time; you are charged only for the minutes used.

If a session fails due to a verified technical problem on our side (for example the connection drops and the reading cannot continue), the minutes affected are credited back to your wallet on request.

Digital store purchases

Reports and other digital items (for example a detailed kundli PDF) are delivered electronically and are generated for you on purchase. Once a report has been generated and delivered, the purchase is non-refundable.

If a purchased report is not delivered, or is corrupted/unreadable, contact us within 7 days and we will re-deliver it or refund the purchase to the original payment method.

How to request a refund or cancellation

Email [email protected] from your registered email address with your account details, the transaction reference/ID, and the reason for the request. We acknowledge requests within 2 business days and resolve eligible refunds within 5–7 business days of approval.

Subscriptions

Where subscription plans are offered, you can cancel renewal at any time from your account; cancellation stops future billing and the plan remains active until the end of the current paid period. Part-period subscription fees are non-refundable unless required by law.